ICT Innovations for Fighting Corruption and Improving Service Delivery

 

 

A workshop was held at the World Bank Islamabad Office on Tuesday, June 29, 2011 to share salient features of the technical support  provided by the Bank to a pilot program of the Government of Punjab aimed at improved service delivery and reduction in corruption through the application of the Information Communication Technology (ICT).   The Punjab Model  is aimed at engaging citizens and to close the space for extortion in the delivery of public services. The World Bank is providing technical assistance under the 'Proactive Governance Project' which was among 13 innovative initiatives selected from Bank offices allover the world.  The World Bank grant is aimed at helping the Government of Punjab in monitoring, impact evaluation and scaling up the initiative beyond the 15 pilot districts.  The World Bank grant will also help in sharing this experience with other provinces.  Naseer Rana, Governance Advisor, World Bank and TTL of the project, conducted the workshop proceedings.  Zubair Bhatti, from the World Bank made a presentation on the concept, design, status and challenges facing the project.  Michael Cullen, University of California presented initial findings of his impact evaluation report of the project.  Donors, civil society, development practitioners, students and faculty members from the Lahore University of Management Sciences (LUMS) who are assisting in the project attended the workshop. 

  Presentation by Zubair Bhatti, World Bank

 Presentation by Michael Cullen, University of California